Duties and Responsibilities

• Give 5-Star customer service at all times and an Palmer’s ambassador
• Transport Palmer’s medical patients to and from appointments, family visits and other(s)
• Must be able to operate 7+ passenger van, tire changing equipment, First Aid Kit, wheelchair lift, dollies/hand trucks.
• Operates vehicles in a safe manner in compliance with DOT Regulations and all traffic laws.
• Keeps accurate and complete logs of all travel activity and passenger issues.
• Conducts vehicle emergency repairs; able to change tires and handle minor on-road maintenance. Coordinates and logs all appropriate vehicle maintenance in a timely manner.
• Keeps van clean
• Must read and understand traffic signs and signals, road maps, and route schedules.
• Must be able to change transport schedules on very quick notice and coordinate transport per the Palmer’s patient’s needs.
• Maintains cellular contact with office to respond to necessary route updates or resolve passenger issues.
• Assists in activities, special programs as needed and a constant team player

Qualifications

• 2+ years full-time experience providing vehicle transportation to passengers with medical needs or disability needs
• Great experience and track record with 5-star customer service
• Commercial driver’s license with passenger endorsement preferred.
• First Aid Certified.
• CPR Certified.
• Must have a satisfactory motor vehicle record and criminal history record; need to pass a full background check
• Maintain valid driver’s license, physical exam certifications.
• Demonstrated ability to effectively manage adverse passenger behavior with a non-confrontational demeanor, needs a high degree of patience, and be able to deal with different patient’s needs/fears/anger
• Must meet physical qualifications for DOT physical with or without approved waivers.
• Ability to safely load and unload wheelchair passengers, in accordance with Company procedures, and operate a lift for ambulatory passengers who cannot navigate the van steps.
• Ability to lift up to 60 lbs.
• Must be able to rapidly identify passenger emergencies, notify the facility, and apply appropriate methods to resolve the situation.
• Requires basic computer skills including competency with Microsoft Outlook or similar scheduling tools.
• Ability to change a vehicle tire and other basic vehicle maintenance services
• Ability to use in-vehicle GPS navigation system.

About Palmer’s Transportation LLC:

Palmer’s Transportation LLC provides high quality Non-Emergency medical transportation in Maryland, Virginia and Washington, D.C. Palmer’s Transportation LLC is committed to providing high quality, comfortable, reliable and affordable non-emergency medical transportation to its valued clients including: private, medical facilities, hospitals, skilled nursing facilities, residence, and insurance companies. Client care and safety are our top two priorities. Palmer’s Transportation LLC will commit its resources to safe and good customer operating practices that will result in providing our customers with the assurance of safe, comfortable and reliable transport service and our employees with a safe work environment.